Dispatch System When user equipment is in trouble, or need help from IT support personnel, a service order can be created in the maintenance dispatch function by dispatch/call-center operator or IT support person. In the maintenance process, all kinds of maintenance processes are recorded in the system by support person. Management can monitor the service process at any time, for the service execution supervising.- service process information can be exported from the system as pasts or service reporting, which can be provided to service clients if needed as monthly / annual service report. That will greatly reduces the difficulty and time of service reports writing.
- The technical methods used in the service process can also be used as technical or training materials for inquiring and usinge in the future.
- All service information are linked between asset management and dispatch system, and can be accessed easier in two functions
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